The Technology Help Desk Is Open

The Technology Help Desk at Falk Library has reopened to visitors! You can find us at the top of the stairs on the library’s upper floor. Visit the desk to receive help with technology problems, get advice on an upcoming technology project, or request a consultation with a technology services librarian.

The Technology Help Desk also has a wide array of technology equipment available for borrowing. Popular items include portable power outlets, phone and laptop chargers, laptops, and Bluetooth headphones. More specialized equipment is also available to borrow, such as adapter cables, microphones, light therapy boxes, and Microsoft Surface Pros and Pens. With a valid Pitt ID, you can borrow most items for four hours (with online renewal available) and are not restricted to in-library use.

The Technology Help Desk also provides support for Falk Library’s self-service technology. Desktop computers (both PCs and Macs) are located throughout the library’s study space. Log in with your Pitt username and password to access specialized software such as EndNote, SPSS, and Cytoscape. Print in color and black/white at the library’s Pitt Print stations from your personal computer, smartphone, or a library computer. Flatbed and feeder scanners are also available for patron use. Accessible technology is available throughout the library. See the Technology Help Desk for assistance or for more information about any of this equipment.

Other things to look forward to from the Technology Help Desk this fall include an assortment of classes on image editing, Adobe Illustrator, and Microsoft PowerPoint. We are also updating HSLS’s virtual reality station to include the Oculus Quest 2. Stop by the Technology Help Desk to borrow this new, streamlined equipment and explore our expanded list of virtual reality programs.

If you are working or studying remotely, you can also visit the Technology Help Desk online. Regardless of your location, the Technology Help Desk is here to help—visit or contact us today!

~Julia Reese